TERMS & CONDITION

Last updated: February 25, 2025
 

1. INTRODUCTION


1.1 ) Website Ownership
 

• These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Visitor") and Peek The Planet ("Company," "We," "Us," "Our"). By accessing or using peektheplanet.com (the "Website"), you agree to comply with these Terms.

• ​This Website is owned and operated by Jyotika Dwivedi, with its registered office at Haldwani, Uttarakhand. Any reference to the Website includes all services, features, and content provided through it.

1.2 ) Services Offered
​

• Peek The Planet provides Flight reservations (domestic & international), Hotel & accommodation bookings, Holiday packages (custom & pre-designed), Cruise bookings, Car rentals & transportation services, Tailor-made travel itineraries based on customer preferences, Group and corporate travel planning, Destination guides & recommendations, Excursions, adventure activities, and sightseeing tours, Cultural experiences & special events, Visa processing guidance, Travel insurance recommendations, Foreign exchange assistance, 24/7 assistance for booking modifications & cancellations, Travel advisory & emergency support.

• ​The use of these services is subject to the Terms outlined herein. Peek the Planet acts as an intermediary and is not responsible for service disruptions by third-party providers (airlines, hotels, etc.). Prices, availability, and itineraries are subject to change. Customers must comply with travel regulations, including visas, health requirements, and baggage restrictions.

• By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

2. ELIGIBILITY TO USE THE WEBSITE

2.1 ) To access and use this Website, you must meet the following requirements:
 

• You must be at least 18 years old or the legal age in your jurisdiction. If you are under the required age, you may only use the Website with the supervision and consent of a parent or legal guardian.

• You must not be prohibited from using the Website or its services under any applicable laws or regulations.

• If you use the Website on behalf of a company or other entity, you must have the authority to bind that entity to these Terms.
   

2.2 ) Account Creation Requirements
 

• To access certain features or services of the Website, you may need to create an account. By creating an account, you agree to:
   

1. Provide accurate, current, and complete information during the registration process.

2. Maintain and promptly update your account details to ensure they remain accurate and complete.

3. Keep your login credentials (username and password) confidential and not share them with others.

4. Be responsible for all activities conducted through your account.

5. If we suspect that any information provided is false, misleading, or incomplete, we reserve the right to suspend or terminate your account.

​
 

3. CONSUMER TRANSACTION GUIDELINES

3.1 ) Pricing & Payment
 

• All prices for products and services are listed in INR and are subject to change without prior notice.

• We accept payments through credit/debit cards, UPI, PayPal, etc.

• Any applicable taxes, transaction fees, or service charges will be clearly mentioned during checkout.
   

3.2 ) Booking & Order Confirmation
 

• Once a booking/order is placed, you will receive a confirmation via [email/ whatsapp / website notification].

A booking/order is only considered complete when full payment is received.

3.3 ) Cancellations & Refunds
 

• We strive to ensure uninterrupted availability of our services; however, we do not guarantee that services will always be available due to unforeseen circumstances such as maintenance, technical issues, or force majeure events.

​3.4 ) Service Availability
 

• We strive to ensure uninterrupted availability of our services; however, we do not guarantee that services will always be available due to unforeseen circumstances such as maintenance, technical issues, or force majeure events.
   

3.5 ) Customer Responsibilities
 

• Customers must provide accurate details when making a purchase.

• Any misuse, fraud, or breach of our commercial policies may result in cancellation of orders and/or account suspension.
   

4. RIGHT TO AMEND SERVICES
 

4.1 ) No Guarantees or Warranties
 

• All products and services are provided "as is" and "as available" without any warranties, express or implied.

• We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

• Any warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, are expressly disclaimed.
   

4.2 ) Limitation of Liability
 

• We are not responsible for any direct, indirect, incidental, consequential, or special damages arising from the use of our products or services.

• Any issues arising from third-party services linked to or integrated with our Website are beyond our liability.

4.3 ) Customer Responsibilities
 

• Customers must ensure that products or services meet their needs before purchase.

• Any misuse, modification, or unauthorized use of our services/products voids any implied liability on our part.
  
   

5. INTELLECTUAL PROPERTY, COPYRIGHT PROTECTION, AND USAGE RESTRICTION
 

5.1 ) Intellectual Property Rights
 

• All content, materials, and branding on this Website, including but not limited to text, graphics, logos, images, videos, software, website design, and underlying code, are the exclusive property of Peek The Planet or its licensors.

• These materials are protected by copyright, trademark, and other intellectual property laws.

5.2 ) Restricted Use
 

• Unless expressly permitted in writing by Peek The Planet, you may not:
   

1. Copy, reproduce, modify, distribute, display, or sell any part of the Website’s content.

2. Use our trademarks, logos, or branding in any manner that could cause confusion or imply association without authorization.

3. Reverse-engineer, decompile, or extract any source code or software from our Website.

5.3 ) Limited License for Users
 

• We grant users a limited, non-exclusive, non-transferable, and revocable license to access and use our Website and its content solely for personal, non-commercial purposes.

• Any unauthorized use terminates this license immediately.

5.4 ) Violation & Legal Action
 

• Any unauthorized use of our intellectual property may result in legal action, including but not limited to claims for damages, injunctions, and penalties under applicable intellectual property laws.

• We actively enforce our rights and will take legal measures against any infringement.

5.5 ) Reporting Infringement
 

• If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at peektheplanet@gmail.com with details of the alleged infringement.

6. TERMINATION OF ACCESS AND ACCOUNTS RIGHT

6.1 ) Account Suspension or Termination
 

• We reserve the right to suspend, restrict, or permanently terminate any user account at our sole discretion, without prior notice, if we determine that the user has:
   

1. Violated these Terms and Conditions or any applicable laws.

2. Engaged in fraudulent, abusive, or unethical activities.

3. Provided false or misleading information during account registration or transactions.

4. Attempted to interfere with the security, integrity, or proper functioning of our Website or services.

5. Used our services for unauthorized commercial purposes or any activities deemed harmful to our company.

6.2 ) Effect of Account Termination
 

1. Upon termination, access to the Website and any stored data associated with the account will be revoked.

2. Any outstanding payments or obligations owed to the company will remain due.

3. Termination does not relieve users of any liability incurred before the account suspension or cancellation.

6.3 ) No Liability for Termination
 

1. We are not liable for any loss, damages, or inconvenience caused by the suspension or termination of a user account.

2. Users agree that they will not hold Peek The Planet responsible for any claims arising from such actions.

6.4 ) Appeal Process
 

1. If you believe your account was suspended or terminated in error, you may contact us at Peek The Planet within 24 Hrs. of the termination notice.

2. We will review appeals at our sole discretion, and our decision will be final.
    

7. PROTECTION AGAINST LEGAL CLAIMS
 

7.1 ) Indemnification Obligation
 

• By using our Website and services, you agree to indemnify, defend, and hold harmless Peek The Planet, its directors, officers, employees, affiliates, partners, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
   

1. Your violation of these Terms and Conditions or any applicable laws.

2. Any misuse, unauthorized use, or infringement of our intellectual property rights, including copyrights, trademarks, and proprietary content.

3. Your use of our services in a manner that causes harm, damage, or disruption to other users or third parties.

4. Any dispute or claim arising from content, information, or materials you submit, upload, or distribute through our Website.

7.2 ) Limitation of Liability
 

• We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of data, business interruptions, or reputational harm.

7.3 ) Enforcement of Rights
 

1. We reserve the right to assume exclusive defense and control of any matter subject to indemnification under this section.

2. ​Users agree to cooperate fully in defending such claims.

3. ​Failure to comply with indemnification obligations may result in legal action and liability for damages.

8. LIMITATION OF RESPONSIBILITY FOR WEBSITE & SERVICES
 

8.1 ) General Limitation of Liability
 

• To the maximum extent permitted by law, Peek The Planet, its owners, directors, employees, agents, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to:
   

1. Loss of profits, revenue, or business opportunities.

2. Interruption of business operations.

3. Data loss, unauthorized access, or system failures.

4. Third-party actions, including those of payment processors, travel service providers, or external vendors.

8.2 ) No Warranty or Guarantee
 

• Our Website and services are provided on an "as-is" and "as-available" basis. We do not warrant that:

   

1. The Website or its services will be uninterrupted, error-free, or completely secure.

2. Any information or content provided will be accurate, reliable, or up to date.

8.3 ) Compliance with Local Laws
 

1. These limitations of liability apply to the fullest extent permitted by applicable law.

2. If certain exclusions or limitations of liability are restricted under local regulations, our liability shall be limited to the minimum extent required by law.

3. Any third-party services linked to or integrated with our Website will function as expected.

8.3 ) Compliance with Local Laws
 

• These limitations of liability apply to the fullest extent permitted by applicable law.

• If certain exclusions or limitations of liability are restricted under local regulations, our liability shall be limited to the minimum extent required by law.

8.4 ) User Acknowledgment
 

• By using this Website and our services, you acknowledge and agree that:
   

1. Your use of the Website is at your sole risk.

2. You will not hold Peek The Planet responsible for any indirect, incidental, or consequential damages.

3. If you are dissatisfied with any aspect of our Website or services, your sole remedy is to discontinue use.

9. AMENDMENTS TO WEBSITE TERMS AND POLICIES


9.1 ) Right to Modify Terms
 

• Peek The Planet reserves the right, at its sole discretion, to change, modify, update, or replace any part of these Terms and Conditions at any time, without prior notice or user consent. Changes will take effect immediately upon posting on our Website unless stated otherwise.

9.2 ) User Responsibility to Review
 

• Users are responsible for regularly reviewing these Terms to stay informed of any updates. Continued use of the Website and services after modifications are posted constitutes acceptance of the updated Terms.

9.3 ) Notification of Changes

• While we are not obligated to provide individual notifications, we may, at our discretion, notify users of significant changes via email, website banners, or other communication methods.

9.4 ) No Liability for Modifications
 

• We shall not be held liable for any consequences arising from modifications to these Terms, including but not limited to:
   

1. Changes in service availability, pricing, or features.

2. Adjustments in user obligations or policies.

3. Any perceived impact on user rights or expectations.

9.5 ) Discontinuation of Use
 

• If you do not agree with any changes to these Terms, your sole remedy is to discontinue use of our Website and services.

10. PROMOTIONAL CONTENT AND SUBSCRIPTION PREFERENCES


10.1 ) Consent to Receive Promotional Communications
 

• By using our Website and services, you agree that Peek The Planet may send you promotional emails, SMS, newsletters, and marketing content related to our products, services, and offers. However, such communications will only be sent in compliance with applicable Indian laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
  Learn more about our privacy policy - https://www.peektheplanet.com/privacy-policy

10.2 ) Opt-Out and Withdrawal of Consent
 

• Users have the right to opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in emails or by sending a request to peektheplanet@gmail.com.

• Even after opting out of promotional messages, users may continue to receive essential service-related communications (such as order confirmations, transaction details, and security alerts).

10.3 ) Compliance with Applicable Laws
 

• We strictly adhere to Indian laws governing digital communications, including but not limited to:
   

1. The Information Technology Act, 2000, and its amendments, ensuring protection against spam and misuse of electronic communication.

2. The Consumer Protection (E-Commerce) Rules, 2020, which mandate obtaining consumer consent before sending promotional content.

3. Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, which regulate bulk messages and telemarketing communications in India.

10.4 ) No Third-Party Liability
 

• Peek The Planet is not responsible for any unsolicited marketing messages sent by third-party affiliates, partners, or advertisers. Users are encouraged to review the privacy policies of third parties before engaging with their content.

11. LEGAL VENUE, JURISDICTION, AND ARBITRATION


11.1 ) Applicable Law
 

• These Terms and Conditions, and any disputes arising out of or related to the use of this Website, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

11.2 ) Jurisdiction
 

• Any legal action or proceeding arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Preferred City, India]. By using this Website, you agree to submit to the personal jurisdiction of these courts and waive any objections regarding venue.

11.3 ) Waiver of Class Actions and Jury Trials
 

• To the extent permitted by applicable law:
   

1. Users agree that they may only bring claims in their individual capacity, and not as part of a class action, consolidated, or representative lawsuit.

2. Users waive their right to a jury trial in any legal proceeding related to these Terms.

11.4 ) Exception for Equitable Relief
 

• Notwithstanding the arbitration clause, Peek The Planet reserves the right to seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened copyright infringement, misuse of intellectual property, or unauthorized use of its services.

12. SUPPORT SERVICES AND OFFICIAL CORRESPONDANCE


12.1 ) Customer Support Services
 

• Peek The Planet is committed to providing efficient customer support to resolve inquiries, complaints, and service-related issues. Users can contact our support team through the following channels:
   

1. Email: peektheplanet@gmail.com

2. Phone: +91 8817828551

3. Operating Hours: 24*7

12.2 ) Response Time
 

• We strive to respond to all customer support requests within 24-48 hours, excluding weekends and public holidays. However, response times may vary based on the nature and complexity of the inquiry.

12.3) Limitations of Support
 

• Our customer support services are provided on a best-effort basis, and Peek The Planet is not liable for:
   

1. Delays in response times due to high volumes of requests.

2. Issues caused by third-party service providers or external factors beyond our control.

3. Misuse of the contact details for spam, fraud, or unauthorized inquiries.

12.4 ) Dispute Resolution via Customer Support
 

• Before initiating any legal action, we encourage users to first contact our customer support team to attempt an amicable resolution of any issue. If disputes cannot be resolved through customer support, they shall be addressed in accordance with our Governing Law and Dispute Resolution clause.

​12.5 ) No Unauthorized Use of Contact Details
 

• Users agree not to misuse or distribute our contact information for unsolicited marketing, spamming, or fraudulent purposes. Any violation of this provision may result in legal action under Indian cyber laws, including the Information Technology Act, 2000.

13. DISCLAIMER


13.1 ) General Disclaimer
 

• The information, products, and services provided on this website are for general informational purposes only. Peek The Planet makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any content, and users access and use the website at their own risk.

​13.2 ) No Legal or Professional Advice
 

• Nothing on this website constitutes legal, financial, or professional advice. Users should seek independent professional guidance before relying on any content or making decisions based on the information provided on the website.

​13.3) Limitation of Liability
 

• To the fullest extent permitted by law, Peek The Planet shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
   

1. The use or inability to use the website or its services.

2. Errors, omissions, or inaccuracies in website content.

3. Unauthorized access to or alteration of user data.

4. Any third-party links, advertisements, or external services linked through the website.

13.4 ) External Links and Third-Party Services

• This website may contain links to third-party websites. Peek The Planet does not endorse, control, or take responsibility for any external websites or their content. Users access third-party links at their own risk.

​13.5 ) Changes to the Website and Services
 

• Peek The Planet reserves the right to modify, suspend, or discontinue any aspect of the website or its services at any time without prior notice.

13.6 ) Legal Compliance
 

• Users agree to comply with all applicable laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. Any unauthorized use of this website may result in legal consequences.